Refund & Exchange Policy

At Zylena Boutique, we value your satisfaction and strive to provide you with the best shopping experience. If you are not completely happy with your purchase, we offer a 7-day exchange policy to ensure a hassle-free shopping experience.

7-Day Exchange & Return Policy

Returns

If you are not satisfied with your purchase, you may return it within 7 days of receiving it, provided that:
✔️ The item is unused, in its original packaging, and has all tags attached.
✔️ Sale items are not eligible for returns but can be exchanged within 7 days.

⚠️ Exceptions

 Returns received after the 7-day period may not be accepted.
 Items that are damaged, washed, or altered after purchase are not eligible for return or exchange.

How to Initiate an Exchange or Return

To process your exchange or return, follow these simple steps:

Contact Us – Notify our customer service team about your request.
Secure Packaging – Ensure the item is properly packed, including all original packaging and tags.
Ship the Item – Send the package to the address provided by our customer support team.

Return & Exchange Shipping

 Customers are responsible for the return shipping cost, unless the return is due to:
✔️ A defective item
✔️ An error on our part

Need Assistance?

If you have any questions or concerns regarding our return & exchange policy, feel free to reach out to our customer support team. We are here to assist you and ensure a smooth return process.

Email: zylenaboutique@gmail.com
WhatsApp: +923109876549
Phone: +923109876549

Thank you for choosing Zylena Boutique! Your satisfaction is our priority. ✨